Refund Policy

This Refund Policy explains when "Call My Creators" (“"Call My Creators",” “we,” “us”) will issue a refund for credits, call bookings, or other purchases made on the Service, and how to request one.

This Policy is part of, and should be read together with, our Terms & Conditions. Because "Call My Creators" facilitates live video calls between Fans and Creators, most completed calls are non-refundable — the exceptions are set out below.

Fans typically fund calls by purchasing in-app credits. Credits are used to book and pay for calls, tips, and other paid features.

• Unused credits generally remain valid for 12 months from the date of purchase, unless otherwise stated at checkout.
• Credits are non-transferable between accounts and have no cash value except where required by law.
• Purchased credits are refundable to your original payment method only in the circumstances described in Section 4, or where required by applicable law.

Fan cancellations: if you cancel a booked call at least 24 hours before the scheduled start time, the credits used for that booking will be returned to your account in full. Cancellations made after that window may be subject to a cancellation fee, disclosed at the time of booking.

Creator cancellations or no-shows: if a Creator cancels, fails to join, or is unreachable for a scheduled call, you will receive a full refund of the credits used for that booking automatically, without needing to submit a request.

You may be eligible for a refund of credits used on a call if:

• The call could not be completed due to a verified technical failure of the Service (e.g., the app failed to connect the call).
• The Creator failed to show up or ended the call significantly early without cause.
• You were charged more than once for the same booking due to a billing error.
• The call involved conduct by a Creator that violated our Terms & Conditions (e.g., harassment, misrepresentation).

Refund requests for these reasons must be submitted within 7 days of the call. We review each request individually and may ask for details (such as the approximate time of the issue) to investigate.

Refunds will generally not be issued where:

• A call was completed as booked and you simply changed your mind or were dissatisfied with the conversation itself.
• Call quality issues were caused by your own internet connection or device.
• You cancelled after the 24 hours cancellation window described in Section 3.
• Tips or gifts voluntarily sent to a Creator during or after a call.
• Credits that have expired under Section 2.
• The refund request was submitted outside the 7 days window in Section 4.

To request a refund:

1. Go to Account → Support → Report a Payment Issue in the app.
2. Select the booking or transaction in question and describe what happened.
3. Submit the request. Our support team will review it and respond, typically within 3–5 business days.

You can also email us at precticalbarasha@gmail.com with your account email and the booking details.

Approved refunds are issued as credits back to your "Call My Creators" balance by default. Where a refund to your original payment method is approved instead, it may take 5–10 business days to appear, depending on your bank or payment provider.

Refunds are issued in the original currency and amount of the purchase; we are not responsible for currency conversion differences applied by your bank.

If you believe a charge is unauthorized or incorrect, please contact us first so we can investigate and resolve it directly. Filing a chargeback with your bank or card issuer without first contacting us may result in a temporary suspension of your account while the dispute is reviewed, and may affect your ability to use credits already applied to that transaction.

When a refund is issued for a completed or partially completed call, the corresponding amount may be deducted from the Creator’s earnings or future payout, except where the refund was caused solely by a technical failure of the Service unrelated to the Creator’s conduct. Creators can view refund-related deductions in their earnings dashboard.

We may update this Refund Policy from time to time. Material changes will be notified through the app or by email prior to taking effect. Refund requests are evaluated under the policy in effect at the time of the relevant transaction.

If you have questions about this Refund Policy, contact us at precticalbarasha@gmail.com